Refund and Returns Policy

1. Return Window

Items purchased from Trusted Sellers can be returned within 7 days from the date of purchase.

2. Eligibility Requirements

To be eligible for a return, the item must:

• Be in its original condition, unused, and unwashed.
• Have all original tags and labels attached.
• Not be a clearance or sale item.

3. Return Process

1. Contact Us: Please contact our customer support team at info@newtrusted.trustedsellers.pk / (+92) 331 2283227 to initiate a return.
2. Obtain Return Authorization: We will provide you with a return authorization number.
3. Package the Item: Carefully repackage the item in its original packaging, including all accessories.
4. Include Return Authorization: Include the return authorization number and a copy of your order confirmation in the package.
5. Ship the Item: Ship the item to the return address provided by our customer support team.

4. Refunds

• Refund Method: Refunds will be processed using the same payment method used for the original purchase.
• Processing Time: Please allow 7 business days for your refund to be processed.
• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item was damaged or defective.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will process a full refund or replacement.

6. Exceptions

• Custom Orders: Custom orders are generally not eligible for returns.
• Perishable Goods: Perishable goods, such as food and beverages, are not eligible for returns.

Please note that this return policy is subject to change. Any changes will be posted on our website.